HealthView Hospice & Palliative Care HealthView Home Health Services
ASSISTED LIVING FACILITY PARTNER IN-SERVICE

Proactive Care.
Complete Compliance.
Total Partnership.

Two services. One clinical team. In your building every week.

For your clinical and administrative leadership team

Assess  ·  Identify  ·  Engage  ·  Intervene  ·  Prevent
86%
of memory-care residents pass on hospice under the embedded model
40–60%
fewer unplanned hospitalizations from partner facilities
$0
cost to your facility — covered by Medicare, Medi-Cal & commercial plans
ACHC Accredited National Alliance for Care at Home, Member 2026 CAHSAH CHAPCA
Great Place To Work®
Certified · 95% employee score

HealthView Hospice & Palliative Care  |  HealthView Home Health Services  ·  Confidential

— Our Mission
We stay.

Through recovery, through illness, through goodbye, and through the grief that follows, the same team stays with the same family. No handoffs to strangers. No starting over. Everyone gets to be family again.

And it points both ways. We stay with our people too: through the hard seasons, the growth, the life outside these walls. That is why they stay. And it is why families can feel it.

The HealthView Way · the values that guide every visit
KindnessEvery resident, every family, every shift.
UnityOne team with your staff, never a vendor.
HumilityYour building, your residents, your lead.
PatienceCare at the resident's pace, not ours.

That is the standard this partnership brings into your building.

01 — The Challenge

Most ALFs react to crises. We prevent them.

Every unplanned hospitalization costs a resident 4–8 days of trauma, your staff 6–12 hours of documentation, and your facility a potential survey deficiency. Tap any row to trace it.

Without embedded supportWith HealthView CCM embeddedThe outcome for your facility
✕Decline spotted during crisis — family already panicking
✓Weekly rounds catch decline early — weeks in advance
▸40–60% fewer unplanned hospitalizations
✕Physician called after the ER visit, not before
✓Physician engaged proactively — orders updated
▸Fewer survey deficiencies in hospice documentation
✕Hospice elected when the resident is days from death
✓Hospice elected while the resident is comfortable and informed
▸Families who feel supported — fewer complaints
✕Binders flagged at survey — deficiency on record
✓Binders audit-ready at all times — Title 22 maintained
▸Staff who feel backed by a clinical partner
✕Staff scrambling — no clinical backup
✓Clinical backup on-site twice a week, on-call 24/7
▸Residents who pass with dignity in the home they know
The takeawaySame residents, same staff, same building — a different model. The difference is not effort. It is structure.
— Watch

The HealthView ALF Partnership.

Proactive care and total compliance, in one short film.

Tap to play · sound on

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02 — Who We Are

An integrated hospice and home health team — built for RCFE settings

HealthView Hospice & Palliative Care
Compassionate end-of-life and palliative care inside your facility: pain, symptoms, and family support managed where residents live.
  • 86% of memory care residents pass on hospice when the model is embedded
  • 24/7 on-call clinical team — nights, weekends, holidays
  • Dedicated Medical Director oversight and certification
  • Interdisciplinary team: RN, SW, chaplain, aide, bereavement
  • No facility cost — fully Medicare/Medi-Cal reimbursed
HealthView Home Health Services
Post-acute skilled nursing, PT, OT, and speech therapy delivered in your facility — eligible residents receive skilled care without leaving the building.
  • SN, PT, OT, SLP provided in-room — no transport needed
  • Medicare-certified, ACHC accredited
  • Smooth transitions: hospital → home health → hospice
  • Reduces rehospitalization within 30-day discharge windows
  • Integrated with HealthView hospice for seamless handoffs
The takeawayTwo Medicare-certified, ACHC-accredited service lines. One accountable clinical team. Zero cost to your facility.
03 — The Services

What each service actually does.

The question we hear most from facility teams and families. Here is the plain-language answer.

Home Health
Skilled care to recover and regain strength.
  • Nursing for wounds, medications, and chronic conditions
  • PT, OT, and speech to rebuild strength and prevent falls
  • Ordered by a physician after a hospital stay or a decline
  • Short-term episodes, every visit in the resident's room
The goal: recovery · covered by Medicare & commercial plans
Hospice
Comfort-first care when the focus turns to quality of life.
  • Full team: nurse, aide, social worker, chaplain
  • Medications, equipment, and supplies included
  • 24/7 on-call response, family and bereavement support
  • Six months or less prognosis; the resident stays in your building
The goal: comfort and dignity · covered by Medicare & Medi-Cal
The takeawayOne referral line: 562-600-1000. We assess, route to the right service, and move residents between services as needs change. Your staff never has to decide which one to call.
04 — The Proactive Care Model

Identify. Intervene. Prevent. — before the 911 call

The reactive model creates crisis, and crisis creates survey risk, staff burden, and family trauma. The HealthView model replaces reactive with proactive at every step.  

01
ASSESS
Weekly clinical rounds with your nursing staff using validated FAST, PPS, and symptom screening.
02
IDENTIFY
Residents showing clinical decline or approaching eligibility are flagged weeks in advance.
03
ENGAGE
Family and physician conversations happen while the resident is still stable and able to participate.
04
INTERVENE
Hospice or home health elected while the resident is comfortable, informed, and surrounded by family.
05
PREVENT
ER visits, hospitalizations, survey deficiencies, staff burnout, and family distress — avoided entirely.
Weeks of warning instead of minutes of panic — that is the entire model.
05 — The CCM Program

Care Continuum Manager — your embedded clinical advocate

A licensed clinician assigned to your building — rounding, screening, documenting, and coordinating as the single point of contact between your team and HealthView's clinical organization.

Your Care Continuum Manager Your CCM Care Continuum Manager Licensed Vocational Nurse · Assigned to your building  ·  On-site 2× per week
What the CCM doesWhat that means for your facility
Clinical rounds — FAST scoring, PPS, pain & symptom screening→Residents identified weeks before crisis, not during one
Compliance binder audit — every resident, every visit→Survey-ready documentation maintained at all times
Family engagement for high-eligibility residents→Families educated and prepared — never caught off guard
Facility-to-hospice transition coordination→No documentation gaps, no billing risk, no exposure
Physician liaison — changes communicated, orders secured→Faster clinical response, fewer hospitalizations
Monthly eligibility report to your DON and administrator→Full visibility into every resident's care status
The takeawayOne clinician, twice a week, accountable for everything on this slide. Your single point of contact — and ours.
06 — Compliance & Audit Support

Title 22, binder audits, and policy maintenance — handled

What your CCM audits on every visit 0 of 6 checked
Resident binder auditsConsents, physician orders, care plans, directives, elections — every binder.
Title 22 trackingCalifornia RCFE requirements tracked per resident, per service.
Policy & procedure reviewFacility P&P checked against current CDPH standards.
Election documentationHospice election and revocation paperwork, completed correctly.
Care plan alignmentOne coherent record across hospice and facility.
Staff educationDocumentation standards taught in-service to your nursing team.
Survey risk without embedded support
  • Missing or expired hospice election documentation
  • Care conflicts between facility and hospice records
  • Inadequate pain and symptom assessment notes
  • Undocumented hospice vs. non-hospice services
  • Binder disorganization flagged at unannounced survey
Every HealthView CCM maintains your compliance documentation as part of routine visits — not as a separate service, not at extra cost. Survey-ready is not a goal. It is our standard operating procedure.
07 — The Data Behind the Difference

What happens when proactive replaces reactive

40–60%
Reduction in unplanned hospitalizations when hospice is embedded in RCFE settings
86%
Of memory care residents pass on hospice when an embedded model is operating
48%
California hospice utilization — below the national average, leaving unmet need inside facilities
$0
Additional cost to your facility for the full CCM and compliance program

The cost of not having embedded support

  • Unattended clinical decline
  • Survey deficiencies in documentation
  • Staff burnout from crisis management
  • Families feeling unsupported
  • Late hospice elections (0–7 day LOS)
  • Binder citations at survey
  • Clinical backup between physician visits: none
  • Complaints and grievances
The takeawayThe reactive model has a cost. The proactive model has a track record. Same building — the only variable is the partner.

Source: California state hospice cost report and utilization data (HCAI); HealthView analysis. Figures reflect embedded-model RCFE/ALW settings.

08 — Partnership in Practice

How we work together — clear roles, zero ambiguity

Your Facility Team

Your part stays simple
  • Notify the CCM of new admissions and clinical changes
  • Provide access to resident binders and care plans
  • Attend the monthly CCM briefing with your DON
  • Relay resident and family concerns to the CCM
  • Host staff education in-service sessions
  • Counter-sign care plan updates as required

HealthView CCM

On-site 2× per week
  • Clinical rounds, screening, resident vulnerability review
  • Complete binder compliance audit each visit
  • Family engagement for eligible residents
  • Physician liaison — orders, certifications, updates
  • Monthly eligibility and compliance report to your DON
  • Coordinate hospital-to-facility transitions

HealthView Clinical

Behind the scenes
  • 24/7 on-call clinical support for resident needs
  • Hospice and home health inside within 24–48 hours
  • Medical Director certification and oversight
  • Billing and authorizations — zero facility burden
  • QA training and outcomes reporting
  • Regulatory and compliance support lines
The takeawayYour team's list is the shortest one on this slide — by design. We built the model so the burden moves to us.
09 — Clinical Outcomes in RCFE Settings

What embedded hospice care actually does for your residents

86%
Of RCFE residents pass on hospice when an embedded model operates
40–60%
Fewer unplanned ER visits and hospitalizations from RCFE settings
13%
Early length-of-stay rate (0–7 days) — residents elected while stable, not in final hours
67%
Of our care days delivered inside RCFE and ALW buildings
24/7
On-call clinical coverage — nights, weekends, holidays — no gaps in support

What your residents and families experience with HealthView in the building

  • Pain and symptoms managed proactively — not reactively after a fall or crisis
  • Families receive structured education before the final days — less panic, more peace
  • Residents know their team — same faces every week, from enrollment to passing
  • Fewer transfers to SNF or hospital at end of life — residents stay where they live
  • Bereavement support for families begins before death — not after
  • Residents pass with dignity in the home they know

Source: California state hospice cost report and utilization data (HCAI); HealthView analysis.

HealthView Hospice & Palliative Care HealthView Home Health Services
10 — Next Steps

Let's start the partnership.

01Schedule your facility's first CCM orientation visit — we come to you
02Review and execute the partnership agreement
03Introduce your assigned CCM to your DON and care team
04First binder audit and resident eligibility screen within 7 days
05Ongoing twice-weekly visits — your facility is now CCM-supported

"The best hospice partner is the one your staff already trusts — because they see them every week."

Partners in this market have come and gone this year. HealthView is built to be the one that answers at 2am, this year and every year after. We stay.

Referrals · 24/7 intake · 365 days One call starts the partnership. 562-600-1000 intake@hvhh.com  ·  Fax 562-600-2000 Hospice or home health at the bedside within 24–48 hours.
Scan to email intake@hvhh.comScan to refer
Scan to watch the HealthView partnership filmWatch the film
YOUR HEALTHVIEW PARTNERSHIP TEAM
Monica D. Cutia Monica D. Cutia, BSN, RN, PHN, COS-C
VP of Operations
mcutia@hvhh.com
Carol Mislang Carol Mislang-Tondares, MSN, RN
Senior Director, Compliance & Education
cmislang@hhpcare.com

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HEALTHVIEW HOSPICE & PALLIATIVE CARE · HEALTHVIEW HOME HEALTH SERVICES · SERVING LOS ANGELES, ORANGE, SAN BERNARDINO & RIVERSIDE COUNTIES · CONFIDENTIAL

Confidential · Facility Leadership In-Service
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